Terms of Service

This is an English translation of the Czech original. In case of any discrepancy, the Czech version prevails.

1. Introductory provisions

These terms of service (the “Terms”) govern the rights and obligations between the provider and the user of the AI Recepce service (the “Service”).

The provider is Roman Lexa, Company ID (IČO) 67605516, registered office Osadní 32, 170 00 Prague 7, Czech Republic, e‑mail info@viamo.ai (the “Provider”). The Provider is not registered for VAT. The Service is intended for businesses, not for consumers.

2. Definitions

• Service — the platform in which a voice AI agent receives phone calls, processes them and delivers them as structured records (leads), together with a unified channel inbox (WhatsApp, Messenger, Instagram, Telegram, Viber, SMS, e‑mail, web chat) and booking creation.
• Credit — a prepaid balance in CZK from which call traffic is paid.
• Call — an inbound or outbound telephone connection handled by the Service.
• Account — the user account granting access to the Service.

3. Formation of the contract and registration

The contract is formed by the User’s registration and activation of the Account, whereby the User agrees to these Terms. The User provides accurate information and protects their access credentials against misuse.

4. Trial period

The Provider may grant a trial period of 14 days or 10 minutes of call time (whichever occurs first), unless stated otherwise. Once exhausted, further operation is conditional on topping up Credit or activating a monthly plan.

5. Prices, credit and payment terms

• Call traffic is paid from prepaid Credit. Prices are in CZK and are final — the Provider is not registered for VAT.
• Credit is topped up by payment card via the Stripe gateway. The User may enable automatic top‑up once the balance falls below a set threshold.
• The Provider may offer monthly plans with their own scope.
• Call billing: after a call ends, an amount corresponding to the actual cost of telephony and the voice AI agent is deducted from Credit, converted from USD to CZK at the Czech National Bank daily rate increased by 3 %, after deducting any included minutes. Chat communication is not charged against Credit.

6. Phone numbers

Phone numbers are provided through a telephony provider (Twilio) and are also subject to its terms and to regulatory rules. A number may be deactivated after the Service ends or in the event of non‑payment.

7. Rights and obligations of the User

The User uses the Service in compliance with applicable law. In particular, the User:

• informs callers about call recording and establishes the legal bases towards its own customers (in this relationship the User is the controller of personal data — see the Privacy Policy);
• does not use the Service to send unsolicited communications (spam) or to commit fraud;
• obtains the consents and authorisations required to operate each communication channel.

8. Availability and obligations of the Provider

The Provider endeavours to keep the Service available to a normal extent, but does not guarantee uninterrupted, fault‑free operation and may carry out outages and maintenance. The Provider is entitled to restrict or suspend an Account in the event of a breach of the Terms, payment default, or suspected misuse.

9. Term and termination

The contract is concluded for an indefinite term. The User may cancel the Account at any time. The Provider may terminate the contract; it may also terminate it without notice period in the event of a material breach of the Terms. Upon termination, access to the Service is disabled and data is deleted in accordance with the Privacy Policy. Consumed traffic is not refunded.

10. Liability and its limitation

The Service is provided “as is”. The Provider is not liable for outages caused by third parties (carriers, AI providers, hosting, channel platforms), for force majeure, or for the content of communication. To the extent permitted by law, the Provider’s total liability is limited to the amount paid for the Service over the preceding 6 months.

11. Personal data protection

The processing of personal data is governed by the Privacy Policy. For data processed on the User’s behalf, a data processing agreement (DPA) is concluded as part of the contractual relationship.

12. Complaints and changes

The User shall report defects of the Service to info@viamo.ai without undue delay. The Provider may amend the Terms; the current wording will be published on this page and the User will be informed of material changes.

13. Final provisions

The relationship is governed by the laws of the Czech Republic, in particular the Civil Code. Disputes shall be resolved by the competent courts of the Czech Republic. These Terms take effect on 8 June 2026.